Frequently Asked Questions: Other Questions

At what altitude do you ski?

Most of our ski terrain is between 1,800 metres (5,900 feet) and 2,800 metres (9,200 feet). In some cases, we can land as high as 3,500 metres (11,500 feet) and ski down to 600 metres (1,960 feet). The altitude at which we actually ski is determined each day by the guides and pilots, depending on weather and flying conditions, snow stability, and snow quality.

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Can I connect with the outside world from your lodges?

Telephone Service:
All rooms at Valemount, McBride, CMH K2, and Revelstoke are furnished with a telephone. The numbers for these areas are: Valemount (250) 566-4111; Revelstoke (250) 837-2107; CMH K2 (250) 265-3618; and McBride (250) 569-0001.

Pay Phones: for outgoing calls only; available in the Gothics and Monashees. The Adamants, Bugaboos, Bobbie Burns, Cariboos and Galena all have radio telephones available for guests' outgoing calls.

Mobile telephone coverage is available at CMH K2, McBride, and Valemount lodges; their service provider is Telus Mobility. Revelstoke's providers are Telus Mobility and Rogers Wireless.

Banff Offices: Once again, the CMH Banff office phone number is 403-762-7100. Our office is open from 8:30 am to 5:00 pm Mountain Standard Time, Monday through Saturday. All messages are passed on to the areas each day.

Computer and Internet Service:
Each lodge has at least minimal computer, Internet and wireless services available for guests. However, due to the remoteness of our lodges and the lack of on-site technical resources, we can't guarantee these services. Connectivity problems can occur, and when they do, systems can be down for over a week at a time. If you need more reliable service, we suggest you consider Revelstoke, CMH K2, or McBride lodges.

Note that use of CMH facilities with personal equipment is done at your own risk, and no support services are available (also keep in mind that we're on a 110-volt system). Bandwidth is limited, so we ask guests to be considerate of others when using them.

The table below outlines specific connectivity information, including wireless Internet access for laptops and other devices, for each lodge:

Lodge	Mobile Service	Wireless	Ethernet	PCs	Type
Adamants	-	yes	yes	2	Dual Satellite
Bobbie Burns	-	yes	yes	2	Fibre/Satellite
Bugaboos	-	yes	yes	4	Fibre/Satellite
Cariboos	-	yes	yes	2	Fibre/Satellite
Galena	-	yes	yes	3	Fibre/Satellite
Gothics	-	yes	yes	2	Dual Satellite
CMH K2	Telus	yes	yes	1	ADSL
McBride	Telus	yes	yes	1	ADSL
Monashees	-	limited	yes	4	Dual Satellite
Revelstoke	Telus, Rogers	yes	-	1	ADSL
Valemount	Telus	yes	yes	2	Fibre/Wireless

NOTE: Bell and Virgin Mobile run on the Telus network.
Please see specific lodge pages for more details regarding wireless connectivity.

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What voltage do you use at the lodges?

All lodge outlets are 110-volt (not 220-volt).

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Can you cook for special diets?

If you have special dietary requirements, please note this on your Final Payment Invoice Questionnaire, or send us a short letter or email info@cmhinc.com, preferably two weeks prior to your trip, outlining what you'll need during your stay. Our chefs will make every effort to accommodate your diet.

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Do you accept credit cards?

CMH accepts MasterCard, Visa and Amex for all deposits, final payments and for all payments in the lodges.

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Have you ever had a fatality?

Given the complexity of snow, and the vast wilderness areas rapidly accessible by our helicopters, Heli-Skiing remains an art as well as a science. In spite of all of our efforts over more than 45 years, 181,000 skier-weeks and 9 million runs, we have suffered 36 fatalities, 26 of them in 11 avalanche accidents. See our Safety section to learn more about our program.

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What do I do if I snore? Are single rates available?

If you don't want your roommate to resent you and you really feel that you must have a single room, even for medical reasons, then you must book one and pay the single supplement.

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